7-Eleven Wage Repayment Program

The 7-Eleven Wage Repayment Program has been established by 7-Eleven to investigate all claims of underpayment of wages by 7-Eleven franchises and make appropriate payments to affected employees.

The Program is supported by an independent Secretariat, managed by Deloitte, under strict protocols that ensure claimant confidentiality is maintained while claims are assessed and determined fairly, and as quickly as possible.

Any current or former employees of 7-Eleven franchisees who believe they have been underpaid are encouraged to contact the independent Secretariat on 1800 619 802.

Click here to make a claim with the Independent Secretariat

Claim determination

0
claims determined
0
in value

Last updated 27/08/16

Frequently asked questions

The independent Secretariat is receiving and managing all claims. You can make a claim online here or, alternatively by calling the dedicated hotline Monday to Friday, 8am – 8pm on 1800 619 802.
The 7-Eleven Wage Repayment Program is designed to be fair and efficient, with all claims investigated and determined as quickly as possible.  Where claimants are able to provide basic threshold information (a completed claim form, certified identification documents, relevant bank statements and pay slips) claims are generally finalised within weeks.  More complex claims, and cases where claimants are unable to provide threshold information, can take longer.
If you have already submitted a claim to the Fels Wage Fairness Panel, you do not need to do anything.   Your claim will be automatically reviewed under the new 7-Eleven Wage Repayment Program.  Claimant information will continue to be held by the independent Secretariat managed by Deloitte, and confidentiality will be maintained.
Claimants can contact the independent Secretariat on their dedicated hotline Monday to Friday, 8am – 8pm on 1800 619 802 to amend or withdraw your claim. Please quote your claim reference number so that the Secretariat can find your record easily.
No – the 7-Eleven Wage Repayment Program has been established by 7-Eleven Stores Pty Ltd.  It is supported by an independent Secretariat, managed by Deloitte, under strict protocols that ensure claimant confidentiality is maintained while claims are assessed and determined fairly, and as quickly as possible.  7-Eleven is taking full responsibility for the process and our core objective is to ensure affected franchisee employees receive their entitlements as quickly as possible.
No.  The 7-Eleven Wage Repayment Program will treat a claim in the same way regardless of how it is submitted.  There is no need to involve lawyers, but claimants are able to do so if they wish. Even where legal representation is involved each claimant will need to be personally available to discuss any follow up questions.  Claimants should also be aware that lodging documents with a legal representative does not mean that the claim is automatically lodged with the 7-Eleven Wage Repayment Program. You should call the hotline to confirm that your claim has been lodged.
It is not the role of the 7-Eleven Wage Repayment Program to consider visa compliance issues.  The Program will not investigate these issues.  It will not seek any information from claimants about their visa history or status. Nor will the Program publicly disclose the names of individuals who make claims, including those who receive payments.
If you have any questions or concerns about your work environment in a 7-Eleven store that cannot be raised with or resolved with your employer, we encourage you to contact the 7-Eleven Franchisee Employee Helpline.

The 7-Eleven Franchisee Employee Helpline is a dedicated, external and independent service, available to all employees of 7-Eleven Franchisees, to raise issues and concerns in regard to misconduct, unethical and illegal activity within 7-Eleven.

Some of the issues and concerns that you might contact the Helpline about include:

  • Unethical, fraudulent or illegal behaviour and actions
  • Refusal to meet employment law or required employment conditions
  • Threatening or malicious behaviour
  • Any other conduct that is a breach of legislation or 7-Eleven policies

You can report your issue or concern to the Helpline by calling 1800 711 243. You may raise your issue or concern confidentially, should you wish. The Helpline is operated by an external and independent professional services organisation, with employees who are specialists in capturing and reporting these types of concerns.

The Helpline team will provide initial advice and information on the options that may be available and, where appropriate, recommend a course of action.

Where an investigation is required, 7-Eleven may seek some additional information from you. Any investigations will be completed in a manner that is fair and objective. All matters will be treated in a secure and a sensitive manner.

Claims Process

The 7-Eleven Wage Repayment Program is designed to be fair and efficient, with all claims investigated and determined as quickly as possible.

Where claimants are able to provide basic threshold information (a completed claim form, copies of certified identification documents, relevant bank statements and pay slips) claims are generally finalised within weeks.  More complex claims, and cases where claimants are unable to provide threshold information, can take longer.

Current or past franchisee employees who make claims under the Program can be assured that:

  • The Secretariat will not discuss your claim with any third party, including your franchisee, without your consent.
  • No visa information is required from you in order to process your claim.
  • There is no cost to submit a claim.

You do not need legal representation to submit a claim.

  1. Claimants can submit a claim through this website or through our call centre by calling 1800 619 802. Your claim should include as much evidence as you can provide and you will need to prove your identity.  We do not need your visa information.
  2. Your claim will be assessed based on the documents and evidence you provide as well as information and evidence from 7-Eleven. Some claims are more complex than others and will take longer to process.
  3. The amount owed to you will be calculated based on the information available. This figure will be a gross figure and will be comprised of dollars paid on account of ordinary hours, overtime, annual leave, long service leave and any other relevant entitlements.
  4. The Secretariat and 7-Eleven will send you documentation in order for you to accept your claim and arrange payment.
  5. Independent Claims Pty Ltd (an administrative entity of 7-Eleven) will then make this payment directly to your nominated bank account.

The 7-Eleven Wage Repayment Program (“Program”) has been established by 7-Eleven to investigate all claims of underpayment of wages by 7-Eleven franchisees and make appropriate payments to affected employees. The Program is currently supported by an independent Secretariat, managed by Deloitte.

The Program has been designed to meet the following objectives:

  • Treat and redress the affected workers fairly, consistently, efficiently and in a timely manner. To do this, the Program will stand in the affected workers’ shoes in processing their claims. Affected workers relate to both current and past workers who were underpaid and those who were paid in full but were instructed to repay a portion of their wages to the franchisee.
  • Ensure all affected workers will have an equal chance to participate.
  • Maintain the confidentiality of affected workers’ personal and identifiable information (PI) at all times. Where disclosure is required, this will not occur without the worker’s written consent.
  • Adhere to the Program principles at all times and embed the program principles in the methodology and claims assessment process.
  • Meet the needs and expectations of the Fair Work Ombudsman.

The Program has established detailed program principles which underpin and inform the design and execution of the methodology and claims assessment process. The detailed design principles encompass the following values:

  • A “worker focused” approach is maintained at all times.
  • Each claim is completed as efficiently as possible and prioritised where relevant.
  • A consistent methodology is applied to minimise the risk of rework of a claim for further redress.
  • The investigation and assessment team are independent of the claimant and there is no conflict of interest in assessing the claim.
  • Information gathered is maintained in an environment that protects affected workers’ confidentiality and facilitates the effective assessment of information.
  • ‘Lessons learned’ are transferred into business as usual operations / franchisees operating model.

The Program will review all claims regardless of the period in which the claim related to.
The detailed design principles have been provided to the Fair Work Ombudsman for its review and comment.

Independent Secretariat – Terms of Reference

The role of the Independent Secretariat is to:

  • Assist 7-Eleven in strengthening the framework in place to receive, examine and assess claims fairly, consistently, efficiently and in a timely manner.
  • Receive all submissions from affected workers of alleged underpayment who are or have been employees of a 7-Eleven Franchisee.
  • Proactively communicate with each Claimant regarding the status of their claim and take necessary actions required to progress the claim through the claims process.
  • Review each claim through interviewing the Claimant and/or requesting the production from the Claimant of supporting records.
  • Investigate each claim. The investigation may involve production of records by 7-Eleven or the Franchisee, analysis of data held by 7-Eleven or the Franchisee, and/or interviews of Franchisees or 7-Eleven Staff. All investigations will be undertaken in a manner that adheres to the objectives, values and design principles of the process.
  • Provide to the 7-Eleven Claims Approval Committee a report (with de-identified claimant information) that includes a summary of each claim, the basis of assessment and a recommended value of repayment.

Latest news

August 2016

7-Eleven Asserts Wage Repayment Program Facts and Encourages Claimants to Come Forward

Claimants can be assured that 7-Eleven is unwavering in its commitment to the Wage Repayment Program so that franchisee staff receive their entitlements in a fair, efficient, consistent and timely manner. Any suggestions to the contrary are false.

7-­Eleven Wage Repayment Program Delivering on Commitments

7-Eleven’s Wage Repayment Program is delivering in line with commitments, continuing to finalise claims quickly and appropriately with a robust process that puts the interests of franchisees’ employees at its centre.

June 2016

7-Eleven approves first round of Wage Repayments under new Program

7-Eleven today announced the approval of the first round of payments under the company’s streamlined Wage Repayment Program.