If you have any questions or concerns about your work environment in a 7-Eleven store that cannot be raised with or resolved with your employer, we encourage you to contact the 7-Eleven Franchisee Employee Helpline.
The 7-Eleven Franchisee Employee Helpline is a dedicated, external and independent service, available to all employees of 7-Eleven Franchisees, to raise issues and concerns in regard to misconduct, unethical and illegal activity within 7-Eleven.
Some of the issues and concerns that you might contact the Helpline about include:
- Unethical, fraudulent or illegal behaviour and actions
- Refusal to meet employment law or required employment conditions
- Threatening or malicious behaviour
- Any other conduct that is a breach of legislation or 7-Eleven policies
You can report your issue or concern to the Helpline by calling 1800 711 243 or emailing 7ElevenHelpline@erstrategies.com.au. You may raise your issue or concern confidentially, should you wish. The Helpline is operated by an external and independent professional services organisation, with employees who are specialists in capturing and reporting these types of concerns.
The Helpline team will provide initial advice and information on the options that may be available and, where appropriate, recommend a course of action.
Where an investigation is required, 7-Eleven may seek some additional information from you. Any investigations will be completed in a manner that is fair and objective. All matters will be treated in a secure and a sensitive manner.